Frequently Asked Questions

Yes. Each guest can setup their own automatic billing. If you indicate on your registration form that each person is paying for their own portion of the trip, we will reach out to each person to find out how they wish to do their payments.

Our CRM and AMA Waterways credit card processing company complies with the Payment Card Industry Data Security Standards (PCI DSS), a set of comprehensive requirements developed by the major card brands to facilitate consistent data security measures. In order to protect your information, we no not store your credit card information, but for guests enrolled in automatic billing our CRM company does.

Enroll in automatic monthly billing, and relax knowing that your future payments will be made automatically. When you book, we’ll calculate an even monthly payment plan and you’ll choose the day of the month you want your payments to be processed. It’s that easy!

Payments will be monthly on the day of the month you choose. The number of payments is based on how many months there are from the time you book to the final payment date (on or around September 15, 2024). Once you complete the registration process, a complete breakdown of payments will be sent to you prior to your initial deposit.

It’s convenient. Payments are automatic and evenly divided. No chance of forgetting to pay.

When a credit card is declined at the time of processing, an email will be sent to the billing guest in the cabin notifying them that their card did not process. In the event that the customer wishes to update their card, a new credit card authorization form will be sent. If the customer wishes us to try their card again on a specific date, that can be arranged as well.

If you have Total Automatic Billing and your reservation balance changes (for instance, if you add a guest or upgrade your stateroom), we’ll adjust the payment amounts on the Total Automatic Billing plan and notify all guests via email. Your payment dates won’t change.

If you have a Choose Your Amount plan and the reservation balance changes, no automatic adjustments will take place.

Choose Your Amount automatic billing is when you setup a credit card to cover a partial, fixed amount of the total reservation balance. Usually this is done when roommates are splitting the cost. For instance, on a $3000 reservation one guest may setup Choose Your Amount automatic billing for $1500.

Total Automatic Billing is used to pay the entire remaining balance of your reservation via automatic monthly payments. This can be done with one credit card to cover the entire balance of your reservation, or in conjunction with an additional Choose Your Amount plan that covers a fixed portion of the balance.

Yes, you will be emailed you payment reminders a few days before each payment is processed, and we’ll email a payment confirmation after each payment is processed.

We strongly urge you to obtain adequate travel insurance to cover any medical treatment and/or medical evacuation while overseas.

There are no medical facilities on board. However medical services can easily be called from shore if required.

For river cruises in 2023 and 2024, AmaWaterways is not requiring proof of Covid-19 vaccination to board our ships. All guests traveling with AmaWaterways remain responsible for ensuring they meet the travel entry requirements for each country they plan to visit before, during or after their river cruise. These requirements, as mandated by airlines and individual countries or regions, may change without notice and cancellation fees will apply should guests no longer meet the country entry requirements for their cruise or land program.

We have a select number of cabins we have reserved at a group rate. Because of this, no other discounts will be available.

The ship does not offer currency conversion. However, the airport and most ports will have a currency conversion center or bank where you can exchange USD to Euro’s.  Note that many of these establishments may be closed on holidays and weekends. Having a small about of Euro’s on hand is recommended should you need cash to tip or take a cab while in Europe.

Visa and Mastercard are widely accepted in the towns we will be visiting.

The easiest way to make your reservation is to click on the “Register Now” link in the main menu. The direct link to the form is:

You may also call our company number at (352) 575-9364 and we will be able to take your reservation.



  • 7-Night Cruise on the Ama Waterways ship.
  • Excursions to include city tours, visits to the Christmas Markets, and exclusive AMA Waterways tours when available. For a complete list of excursions that are included, select Included Excursions under the Experience menu item.
  • Three meals a day when on the ship with the exception of the first day (which included dinner only) and the last day (which includes Breakfast only).
  • Basic beverages any time, including coffee’s, teas, water, and hot chocolate. Soda, wines, and beers are offered at no charge during meal time (selections will vary). There is also a daily cocktail hour where a different drink is featured and included each day.
  • Use of the ships pool, hot tub, fitness center, and on-deck running track are included at no cost.
  • Onboard Entertainment
  • Taxes, port fees, and gratuities are included.


  • Premium wines, spirits and beer are available to purchase any time at the bar.
  • Spa
  • Beauty Salon
  • Airfare
  • Pre- and/or Post- excursions
  • Travel Protection is not included but available for purchase through TDJ Travel.

We recommend arriving at the ship no later than 2:00pm on the day of embarkation. We recommend flying in the day earlier or signing up for the pre-extension so you are not running late or risk missing the ship if your flights are delayed on the day of travel.

Disembarkation is at 9:00am on the last day. The ship will be in port the night before giving you the option to book early flights if you need to. You can get off the ship at any time once we are in port.

During shore excursions, we provide a sophisticated audio headset system that allows guests to comfortably listen to their tour guide while taking photos or admiring some of Europe’s hidden gems.

There are a limited number of complimentary bicycles and helmets available for use when the ship is docked and can be signed out for independent use. Most sailings will also offer a choice of bicycle lead excursions with a tour guide and these can be reserved once you are on board. Bicycles are available in 3 different sizes: S, M, L.

Use of the bicycles is at your own risk. Therefore, without limitation, AmaWaterways and all of its affiliates are not responsible for any injuries sustained during their use

A sightseeing tour is included in each city or town you visit, along with free time to explore the city according to your own interests. The sightseeing tours can take place on foot, via motor coach, or a combination of the two. Each tour is led by a qualified, licensed English-speaking local guide or your Cruise Manager. In addition to our Gentle and Active Walkers groups for some excursions, we have a “Late Starter” option for guests who wish to sleep in but do not want to miss key tour highlights. For those guests interested in exploring Europe from an exciting new perspective, we offer guided bicycle and hiking tours in select cities. In addition to our many choices of excursions we also offer our Special Interest Tours, offering small groups the chance to be even more immersed into the local life. In the event of water level problems on certain stretches of the river, it may be necessary to operate part of the itinerary by motor coach or to alter the daily program as determined by the ship’s Captain.

All meals on board the ships are included in the cruise price. Sparkling wine and juices at breakfast; beer, soft drinks and unlimited wines at lunch and dinner (new selections daily); a Sip & Sail cocktail hour with a selection of complimentary wine, beer and spirits; plus, gourmet coffee, tea and bottled water 24/7

We strongly urge you to obtain adequate travel insurance to cover any medical treatment and/or medical evacuation while overseas.

There are no medical facilities on board. However medical services can easily be called from shore if required.

Each stateroom has its own telephone, along with instructions for use. Phones may be used to call from stateroom to stateroom and ship to shore. Since the telephone system functions via GSM, there may be times, depending on location, when service is unavailable. Any charges for calls will be billed to your shipboard account. Please inquire at the reception desk for rates.

Our Main Restaurants have plenty of seating and dinner is a single seating where table reservations are not accepted. Our crew will serve you at your table and will be happy to offer you a similar choice of menu items formerly available at our buffets. Reservations for our specialty tasting menu at The Chef’s Table specialty restaurant can be made once you are on board the ship. Our Receptionist can assist you with any dining questions.

Please advise your Travel Advisor or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation. In most cases, we will do our best to accommodate special dietary requests and food allergies, but with one exception: Kosher. This diet has specific rules regarding food and its preparation and the shipboard environment does have limitations that prevent us from being able to adequately cater to this dietary need. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

Electricity on board all ships is 220v, with 2-pin power outlets. You will need an adapter, and/or converter depending on which electrical appliances you bring with you.

Adapter: Will drop 220v to 110 and can be used with curling irons and hair dryers

Converter: Will only convert from a foreign plug type to a U.S. Plug.  If it  is a 220v outlet, it will still put 220v out.

Most low power electrical devices (such as cell phones, hearing aids, c-pap machines) will run off of 110v or 220v and can be used with an adapter or a converter.  Check your individual devices for power information.

We do not accept Traveler’s Checks on board.

All onboard charges will be in Euros. Payable with cash (Euros) and credit card. Pre-paid charge cards are not accepted.

All meals, including breakfast, are “a la carte” with full table service and offer a wonderful choice. Select items will be available at chef’s stations, such as our new breakfast bowls. The Chef’s Table specialty restaurant is also included in the cruise fare. Our restaurants are open seating.

Yes, as long as you are back to the ship by the posted return-by time, you can come and go as you wish.

All staterooms in Europe are equipped with individual climate control. If you have any questions regarding your stateroom’s temperature control, please refer to the instructions or check with the reception desk.

High-speed Internet service is available free of charge as part of the in-stateroom “Entertainment-On-Demand.” Additionally, AmaWaterways offers complimentary Wi-Fi throughout the ship.

Smoking is not permitted anywhere inside any of the ships. Smoking is only permitted on the Aft of the Sun Deck. For the safety and comfort of all passengers on board, your cooperation in observing the no-smoking policy is greatly appreciated.

Elevators are available on board all vessels reaching the two highest passenger decks, reception area and restaurant, but does not reach the lowest passenger deck or the Sun Deck.

Laundry services are available on board for a fee. Price lists are available in your stateroom. Please note that clothes cannot be dry cleaned on board.

River ships all share docking ports in Europe. Throughout your river cruise it is likely the ship will be docked next to one or two other river ships. During this time, your view from your stateroom may temporarily be obscured by a neighboring ship. It is important to note that in these cases, disembarkation/embarkation may include walking through the adjacent ship(s) lobby or Sun Deck to reach the shore.

Stateroom and suite appointments include white-on-white plush bedding, cotton bathrobes and slippers, high-quality bath and body products, hair dryer, safe and water replenished daily. Suites include added enhancements, such as larger sitting areas and expansive bathrooms with both a shower and bathtub. Entertainment-On-Demand center in all staterooms and suites with complimentary high-speed internet access, movies, extensive music library and English-language TV stations.

The staterooms on all of our ships across all destinations include an in-room safe for your personal use.

Fitness Center
All of our ships in Europe have a fitness room with a selection of exercise equipment. Hours of operation vary according to the ship. There is no attendant on duty and therefore, without limitation, AmaWaterways and its affiliates are not responsible for any injuries sustained during the use of the fitness room.
Beauty Salon & Spa
Various beauty and hair treatments as well as massages are available on board. Please inquire at the reception desk for a list of services and to schedule an appointment.
Gift Shop
All of our ships have an onboard gift shop that sells accessories, souvenirs, gifts, and a limited selection of personal and toiletry items. Opening hours vary according to itinerary.
All ships in Europe are equipped with a whirlpool or heated swimming pool, perfect for a refreshing dip. Saunas are available on select ships.

Ship’s Crew: The entire amount will be divided equally amongst all crew members. Recommendation: 100 Euros per 7-night cruise, per guest. (AmaMagna 120 Euros per 7-night cruise, per guest)

Cruise Manager: Your Cruise Manager is not part of the ship’s crew and is the AmaWaterways representative who also accompanies you on any pre- and/or post-cruise hotel/land extensions you may have booked. Recommendation: 25 Euros per 7-night, per guest; 4 Euros for each additional day, per guest for pre- and post-cruise hotel/land extensions.

Comfortable, layered clothing adaptable to changing weather conditions is always advisable for daytime excursions. For the evening, “Casually elegant” attire is recommend and you may want to pack something a little dressier for the Captain’s night/Farewell Dinner – similar to how one would dress to dine at a 5-star restaurant. Comfortable shoes are recommended for excursions and workout clothing if you plan to take part in any wellness activities, active tours or use the onboard gym. Depending on the time of year, clothing that can be layered is highly recommended.

Our Entertainment-On-Demand center is available in all staterooms and suites with complimentary high-speed internet access, movies, extensive music library and English-language TV stations. It’s all available on your flat-panel TV, and it’s completely free of charge. Please note that television reception is via satellite, therefore depending on location, reception may be temporarily restricted or unclear.

The official language on board is English on all ships. Most crew members speak fluent English. All announcements and lectures will be presented in English. All locals guides are fluent in English.

Safety remains our top priority and with 20 years of river cruise experience, we always have alternative plans ready to deploy should the local authorities temporarily curtail river traffic on any portions of the rivers. These plans may include alternative docking locations, modified shore excursions as well as ship swaps, if necessary. Our experienced teams monitor the situation on all the rivers very closely and our dedicated communications team is in place should we need to advise guests and valued travel advisors of any major modifications affecting their upcoming river cruise vacations and assist with any changes that may be required if the port of embarkment or disembarkment is affected. Whatever itinerary our ships sail, our staff and crew around the globe remain dedicated to ensuring that our guests have the most enjoyable vacation possible.

Official disembarkation time is 9 a.m. You may disembark earlier if the ship is moored in the location you are disembarking in. If you have purchased transfers with AmaWaterways, please refer to your documents for disembarkation instructions.

Official embarkation time is 3 p.m. for all ships. This allows the staff to prepare your stateroom and have the ship ready for the next departure. If you arrive earlier, you may check your luggage on board, and then explore the embarkation port city. Please refer to your travel documents for specific instructions on where to embark and your official embarkation time.

All meals are skillfully prepared by European chefs and consist of both regionally-inspired and Western cuisine made with fresh, locally-sourced ingredients whenever possible. Breakfast, lunch and dinner are served at your table with multi-course menus offering a wide variety of choice, including vegetarian and gluten-free options.

Please advise your Travel Advisor or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation so we are able to accommodate your request. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

The ship’s reception desk is open 24 hours a day. Should you need any assistance, please call from your stateroom by dialing 9, or pay them a visit.